is not every customer can be very idle when buying goods, many people will encounter more or less urgent, this time as a clerk of the store, you need to master these skills in a hurry customer reception, this will make the business more good shops. However, not every salesperson can grasp the relevant methods. So, how does the salesperson receive urgent client?
in general, there are urgent customers can be divided into two kinds:
is really a matter of urgency, too late to choose the same as the usual shopping customers. The customer reception, the clerk should pay attention to fast, don’t let him for shopping and delays, customers leave you is in his best interests rather than doing business on their own impression, which made him repeat shop.
second is something but not very anxious customers, you can also give him a way to deal with, so that customers have nothing to say, it is relatively smooth, so that you do not lose customers. Some customers also have some problems are not solved, then take a hurry to dodge, as long as we find out his problem, it would be much easier.
salesperson can receive them:
, sir, you like the product and want to buy it, but it’s urgent. So bar! Would you like to make an order first and then come back when you are free? It won’t take you much time to open an order."
, sir, I know you’re busy, I’m sorry. But what do you think of our products? Can you let me know?" "Sir, what are you busy all day? Is not to work more to earn more money, and then enjoy life? Now you are not easy to see their favorite things, how do you go? You, the quality of our products are very satisfied, you like it, why not buy it? Maybe there’s no chance or no mood!"
these pertinent words, will allow customers to stay with you to continue the discussion, the future is easier to do.
a lot of people are now in the business is not good to do, the customer is not good to deal with, in fact, as long as we can master the relevant skills, to create a profit is actually a very simple thing. So, there is a small series of above introduction, if you are a salesperson, you know how to receive these urgent customers?